Maintenance Guide

Take good care of your furniture by following our simple care guide, and ensure you get the most out of it for years to come.

ON DELIVERY

Unless you have bought a small item requiring some self assembly, please make sure that your room is ready and access is clear for our delivery teams to maneuver your new furniture with ease. If we have been contracted to do so, our Delivery Service will unpack and assemble your furniture for you.

Once you have accepted the furniture and the packaging has been removed, take a few minutes to inspect it. Make sure you are completely satisfied before the delivery team leaves your premises.

REGULAR MAINTENANCE

  • Always follow the manufacturer’s cleaning instructions and use the products they recommend.
  • Try to plump and turn cushions daily. This is very important to maintain the shape of the cushions. Some cushions lose their volume naturally over time. Daily plumping will help them last longer.
  • Remove dust weekly or monthly with your vacuum’s upholstery or drape attachment, making sure that you vacuum under cushions to remove all dust and dirt. Try to avoid brushing fabric covers, as that can damage the pile.
  • Make sure all covers on loose cover suites are cleaned at the same time to prevent colour variations. Follow washing instructions on the labels of loose covers.
  • If you spill something on your upholstery, blot up the excess immediately. Try to avoid detergents or rubbing, which may damage the fabric. If you have purchased Guardsman protection, contact them as soon as you can.
  • Keep your leather sofa or chair at least 50cm from a heat source, to avoid cracking.
  • If you’ve got a light coloured leather suite, in particular pale leather, be aware that colour from denim jeans or non-colour-fast dark clothing can transfer to your furniture and cause discoloration. This is called ‘dye transfer’and is especially common if the clothing is wet.

MAKING IT LAST

  • Turn and plump cushions – ideally on a daily basis. Regular turning of cushions and plumping of cushions will prolong the life of your sofa or chair considerably.
  • You may have a favourite spot on your sofa, but try to use every seat regularly, to ensure an ‘even wear’.
  • Draw your curtains. If you avoid overexposing your furniture to sunlight, it will help to prevent colour fading
  • Vacuum your sofa or chair weekly or at least once a month to remove dust and dirt.
  • Have fixed cover fabric suites professionally cleaned at least once a year.
  • If moving your furniture, lift sofas or chairs by their bases to protect the frames. Do not drag or pull by the arms.

TIPS TO PREVENT DAMAGE OR HARM

  • Do not place your new furniture near to direct heat or air conditioning. Sofas and chairs should be at least 50cmfrom radiators and other sources of heat, as heat can damage upholstery, and will crack leather.
  • Do not sit on the arms of a sofa or chair as it will damage the frame. Also try to avoid sitting on the edge of cushions.
  • Beware of scissors, keys and other sharp objects that could tear or cut upholstery or scratch leather.
  • Be careful of felt tip pens, highlighters, glue sticks and normal pens without caps. Ink is a stain that can only be removed by specialist cleaning.
  • Never force ‘open and close’ recliner mechanisms but open them with care.
  • Try not to leave newspapers lying on your suite as newsprint ink is not fixed and can stain.
  • Beware of the damage that can be caused by pets, such as scratching and chewing. Damage caused by pets is not covered by your warranty.